Tips for a great video visit with our Urgent Psych Tele-Health service
2. Confirm your information
Look out for an email or text and log in to Kareo to confirm your info using your favorite device.
3. Complete intake paperwork
Check your email after making an appointment with us as our EMR will send you the intake paperwork which must be completed prior to seeing a doctor.
4. See your doctor
Log in 15 minutes before your video visit and come prepared with questions for your provider
Forsythia Urgent Psych Clinic
An all new way to connect to your doctor
We're thrilled to be offering you secure video visits. While we love it when you visit us in the office, we understand that it's not always convenient to do so. Video visits allow you to receive the same quality care as you do in the clinic, without taking time off work or finding a sitter to see us.
Video visits are appropriate for many types of appointments, especially follow-up and minor urgent care. Feel free to request a video visit right here from the website. We look forward to seeing you soon!
Interested in learning more about all of the services provided by Forsythia?
Check our our services page to find our how we can help you.
Want to connect with our community to find or ask questions? Join our forum and communicate with awesome individuals like yourself.
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1. Check your internet connection
Wi-Fi or a wired connection is strongly preferred for a great video visit experience.
2. Use headphones
This will cutdown on the background noise and keep the conversation with your provider private.
3. Hold tight
Sometimes we run a few minutes behind, just like in the doctor's office.
Levels of Care
We have compiled some of the most common questions below
Can you help me with FMLA paperwork?Yes! Please follow the instructions below prior to seeing your doctor. Fill out this form Email the form to our office manager at email@example.com
Which devices can I use for my video visit?You can use a computer, tablet, or smartphone (iPhone, iPad, and Android devices). Search for "Kareo" in the app store on your mobile device, or click here to log in on your computer.
How do I get out-of-network reimbursement for my visits?We want to help you in any way we can and thus have created a detailed article on how to get reinbursement for out-of-network visits. Take me to the article
Is my video visit secure?Yes! The video technology uses bank-grade encryption. However, make sure you find a quiet, private place in your home or office for your appointment.
Does Forsythia Behavioral Health take health insurance?Unfortunately, we do not accept health insurance. Though we require you to pay the full cost of your visit at the time of service, many insurance companies will reimburse a portion of the cost. Most PPO (preferred provider organization) and POS (point of service) health plans offer partial reimbursement for out-of-network services.
How do I schedule a video visit?Click here to request a video visit online, or call our office directly to schedule: (401) 424-5200.
How do I pay for my appointment?You'll enter a credit card before the appointment and will be charged the same co-pay as an in-person visit.
Step 2. Call your insurance company to verify your benefits (the number is on the back of your card)Ask them the following questions Can I get reimbursed for out-of-network visits? How much is my deductible for out-of-network outpatient mental health? $500? $1000? Have I paid anything towards my deductible yet this year? How much of my deductible has been met this year? When does the calendar year for my deductible start? When does it end? What is my coinsurance for out-of-network outpatient mental health? Do I need a referral from my in-network provider (ex: PCP) for my out-of-network provider? How do I submit claims for reimbursement? (Go to the Submit your claim are below for detailed information for most major insurers)
Step 3. Ask us for a Superbill if you plan on getting out-of-network reimbursementA Superbill is a document that you send directly to your insurance company at the end of each month. It details how many sessions you’ve had, and the total fee. Here is the information the Superbill contains: i. A letterhead from the provider that MUST include all of the following: Provider name Provider address Provider Tax ID/NPI Provider credentials, i.e., the initials associated with the educational degrees the provider has earned. Examples include: MD, LICSW, DC, PT, OT, ST i. Patient’s name ii. Date(s) of service iv. Itemized charges for each date of service and type of service received v. Procedure codes (HCPCS/Revenue codes) for all services received Used to indicate a specific healthcare service, procedure, or treatment, often referred to as a CPT code vi. Diagnosis code(s) for services received Tells your insurance provider why you saw your clinician for this service vii. Number of Units - this is the number of times a service was performed on a particular date of service. This is required for occupational, physical & speech therapies, anesthesia and chiropractic services. viii. Attach any related claim summaries or Explanation of Medicare Benefit Forms you may have received for these services, including those received from other insurance companies.
Step 1. Check your out-of-network benefitsContact your insurance company (either call them or go online) and request a copy of your Summary of Benefits (SOB) Check the SOB to see if you have an Out-of-network deductible or Coinsurance Out-of-network deductible (OOND) An OOND is the amount of money you’ll have to pay before you are eligible for reimbursement For example, if your deductible is $500, you will have to pay the $500 deductible in full prior to your insurance company taking over payments. So if your psychiatry visits from FBHS cost $1400 in one year (a $200 initial eval and twelve $100 monthly visits), once you pay first $500, your insurance company will pay the rest of the bill, which in this case would be the remaining $900. Deductibles reset every calendar year ANY out of pocket health care expense (not just mental health) goes towards paying your deductible Coinsurance The percentage of a service fee that you are responsible for It changes between insurance companies Let’s say your coinsurance is 25%. If a 15-minute follow-up med management appointment at FBHS is $100, you’d have to pay $25. First you would pay the whole $100 up front. Then you would submit a monthly Superbill from FBHS to your insurance company. They would then send you a check in the mail for $75.
Step 4. Submit your claimHere’s some detailed info for a few insurers to get you started BCBS BCBS has different rules for each state. We’ve added hyperlinks to the states that we’re credentialed to practice medicine in. If your state isn’t here please go on-line and google the state your BCBS comes from and “out-of-network benefits”. Please contact us with any questions you might have. RI MA NY CA UHC Submit a claim online Submit your claims on myuhc.com®. Log in and click the “Claims & Accounts” tab, then click the “Submit a Claim” tab. There, you’ll be able to select the “Mental Health Claims Online Submission Form” to begin the process of submitting your claim. Submit a claim by mail Download the form for your clain on myuhc.com®. This form may either be completed on your computer and printed out, or printed blank and then completed by hand using black or blue ink. Once your claim form is complete, mail your form with the claim details and receipts to the address on the back of your health plan ID card. Tufts Visit this link Harvard Pilgrim Visit this link
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